The product facts a CSM recites on client calls — minimums, lead times, samples, pricing posture, warehousing, decoration, and platform limits — in one scannable place. Built for call prep: scan the table you need, or click through to the canonical Product/Operations page for depth. Companion to CSM Field Notes & FAQ (tactics) — this page is the facts.
How to use this page. The tables are the cheat sheet — enough for a live call. Each section links to its canonical page (Product / Operations), which is always the source of truth if a number here and there ever disagree. Hot numbers are re-verified weekly by /csm-monday-briefing. Always confirm live pricing with sales leadership before quoting.
"What are your minimums?"
Order type
Minimum
Canonical
Custom decorated bulk run
MOQs commonly 300–1,000+ units (varies by item/supplier)
If a client wants fewer than a product's set minimum, update the product's MOQ in Settings before approving the order. Overrun/underrun tolerance on bulk runs is 5–10%.
"How fast can we get it?"
Path
Lead time
Canonical
Bulk decorated run
15 business days minimum (Ops won't accept shorter); production 15–25 days
Sample fees $15–$300 (a digital proof is ~$50); often refundable once the bulk MOQ is met.
Mark a sample by putting "sample" in the cart name.
Net-30 terms can fund a full sample kit during the proofing stage — useful to de-risk a first bulk run. See Field Notes.
"How does pricing work?"
Pricing posture: transparent — the price the customer sees includes shipping, with no separate service fee. Never advertise pricing publicly, and there is no single canonical pricing sheet yet — confirm live pricing with sales leadership before quoting. Canonical: Product / Pricing & Margin.
Lever
What to know
Warehousing fee
Waived with an annual commitment — confirm the waiver before checkout.
Sub-target margin order
Add the item at its price + a separate "less than minimum fee" line for the shortfall (keeps unit price clean).
Power-bank-only order
Catalog price already includes shipping, so it looks high alone — flag for a pricing review, don't quote blind.
Margin (gifts)
The gap between the granted budget and PerkUp's landed cost; never exposed in any UI.
PerkUp holds almost no inventory itself — it runs "9 warehouses across 4 continents" via 3PL partners. Topshelf (Greeley, CO) is the primary US partner. Full network, contacts, and recent changes: Operations / Warehouses.
Region
3PL partner
Region
3PL partner
US
Topshelf
Australia
Packitle
Canada
Kayo3PL
India
Printrove
UK
Lockwood
China
SZ QX
EU (Latvia)
Backloads
Hong Kong
LME / Shipdodo
Mexico
New partner (Cubbo phasing out)
EU on-demand
Digital On Demand (Venlo, NL)
Storage fees — billed per item per day, invoiced monthly via Stripe on the 1st:
Class
/day
Class
/day
ITEM_XS
$0.05
ITEM_XL
$0.60
ITEM_S
$0.25
ITEM_XXL
$0.70
ITEM_M
$0.40
KIT_M
$0.99
ITEM_L
$0.50
KIT_XL
$1.25
"What about artwork & decoration?"
Artwork must be AI (vector) unless Ops says otherwise; capture PMS color codes on the PO.
Placement defaults (socks, backpacks, stickers, custom packaging) and the discontinued-item swap: see Field Notes.