Operations.
The physical layer of PerkUp — sourcing, warehousing, fulfillment, shipping, customs, and refunds.
Operations
Operations runs the physical layer of PerkUp: how branded swag and gifts are sourced, produced, warehoused across a global third-party network, kitted, shipped over borders, and refunded when something goes wrong. This section documents how that machine is actually run today — pulled from the Operations docs in Notion, the working spreadsheets in Drive, and the day-to-day decisions in Slack. Start with a card below.
The OMS, fulfillment routing, weekly cadence.
How inventory is booked in at each warehouse.
The partner network, contacts, storage fees.
The Sales Order → PO procurement playbook.
Print-on-demand partners, OrderDesk, PSD specs.
Directory, account setup, sourcing, vetting.
The kit rate card by warehouse, zone, and size.
Zonos, DDP/DAP, EU/UK registrations, duties.
Expired rewards and out-of-stock handling.
Fulfill Engine, payment, kitting, contacts.
Tools, sheets, dashboards, channels, contacts.
How operations is organized
Operations is split into three working teams plus design support, coordinating through the PerkUp Swag Platform, Slack, and Linear.
| Team | People | Owns |
|---|---|---|
| Procurement | Jonathan (lead); Gly, Journey | Sales Order → PO, vendor management, payment |
| Receiving | Raphne, Cameron | Booking inventory in at 3PLs, the “Stocked” status |
| CSM (internal partners) | Nick, Adriana | Customer-facing order pipeline (Proofing → Delivered) |
| Art / Graphics | Salma, Violeta, Delfina | Proofs, artwork, POD print files |
| Executive | Thomas Mirmotahari (CEO) | Final escalation, sourcing strategy |
A dedicated Warehouse / Receiving Coordinator role (based in Medellín, Colombia) tracks POs and receiving status across all warehouses and reconciles received inventory against POs.
Freshness
Sources: Operations teamspace (Notion); 3PL & inventory spreadsheets (Drive); #operations (Slack). Compiled 2026-06-07.