Welcome to PerkUp.

You’re joining a small, high-trust team that helps organizations celebrate their people — through rewards, gifts, branded swag, and automated recognition. This page is your starting point: get access, get set up, find your way around, and see what your first 30 days look like. Whatever your role, your work has direct impact here from week one.

Start here

Four things to do on day one. Your hiring manager and onboarding buddy will be alongside you for all of it — if anything is missing or you’re locked out, just ask in Slack.

Sign in to this wiki. internal.perkup.com is behind Google sign-in — use your @perkupapp.com Workspace account. If you can read this page, you’re in.
Accept your invites. Check your inbox and accept every tool invite (see Get set up below). Bookmark each app as you sign in.
Say hello. Post a short intro in #general on Slack — your name, role, where you’re based, a sentence on your background, and something fun.
Open your personal onboarding plan. Every new hire gets a tailored, day-by-day plan. Find yours under Your personal plan and work through it from the top.

Read this like a guide, not a rulebook. Your onboarding is structured but not rigid. If something isn’t working or doesn’t make sense, say so — your fresh eyes are a one-time-use resource, and we genuinely want your feedback on how to make this better for the next person.

Get set up

These are the core tools everyone uses. Aim to have them all active and bookmarked by the end of your first few days. Your role will add a few more — those live in your personal plan.

Tool	What it’s for
Google Workspace	Your daily operating system — Gmail, Calendar, Drive, and your wiki sign-in.
Slack	Primary internal comms (and customer comms via Slack Connect). Set your photo, title, and location.
Notion	Meeting notes, planning, and the canonical home for personal onboarding docs.
Linear	Tickets, projects, and triage — bugs, features, and the work backlog.
Granola	AI meeting notes. Install it and use it from your very first call.
1Password	Password manager and shared credential vaults. Install the app and browser extension.
PerkUp App	The product itself — create your own account at my.perkupapp.com and explore it on day one.
Secureframe	Security & compliance training. We handle customer data and payments, so finish this in your first week.

Security is non-negotiable. Complete your Secureframe security awareness training and accept all policies within your first week. It’s the one onboarding item with a hard deadline.

Find your way around

This wiki is the internal source of truth. Each section is owned by the team that lives in it. Start with the ones closest to your role, then browse the rest as you go.

Product

What we build, how it works, and where the roadmap is headed.

Customers

Who we serve, case studies, and how Customer Success works.

Sales & Marketing

How we talk about PerkUp, our ICP, voice, and go-to-market.

Engineering

Architecture, the stack, runbooks, CI/CD, and integrations.

Operations

Warehouses, suppliers, fulfillment, shipping, and refunds.

People

How we hire, level, and support the team — and this page.

Brand

Logos, colors, typography, voice, and shareable templates.

Read these in week one

A short, high-signal reading list that applies to everyone, regardless of role.

Mission, values & operating principles — why PerkUp exists and how decisions get made here.
People Policies — code of ethics, the Slack communication policy, and our compliance statements.
Function Levels — the level rubric for your function, so you know what great looks like.
1:1 Meetings — the cadence and format of the most important recurring meeting you’ll have.
Holidays & Time Off — how to request time off and set OOO expectations.
Hiring Process — how we hire, so you understand the bar and can help raise it.

Your first 30 days

Every onboarding follows the same arc. The first two phases are universal — the same for everyone. The last phase is your role pathway, specific to what you do and spelled out in your personal plan. Each phase ends with a quick readiness check-in with your buddy.

Days 1–3 · Universal

Setup & company identity

Get every tool live, finish security, and meet your manager and buddy. By the end you can explain what PerkUp does in two sentences and name our values from memory.

Days 4–10 · Universal

Product & team

Learn the product hands-on, understand how the team is structured, and have intro calls with the people you’ll rely on. By the end you can navigate the platform confidently.

Days 11–30 · Role pathway

Do the work

Role-specific ramp — ship your first real contribution, take ownership of a small surface, and build the fluency to operate independently. Details live in your personal plan.

Your personal plan

This page is the shared welcome. On top of it, every new hire gets a personal onboarding doc tailored to their role — the people to meet, the tools to add, and a day-by-day plan for the first month. Your hiring manager creates it in Notion before you start, and will share the link with you directly.

Onboarding Docs database (Notion)

Managers: create a new entry from the template in the Onboarding Docs database before the new hire’s first day, assign an onboarding buddy, and share the doc link with them directly. Personal plans live in Notion, not on this wiki.

When you’re stuck

Your onboarding buddy is your first stop for anything — no question is too small.
Your manager owns your ramp and your first-30-days expectations.
Slack — post in the relevant channel rather than staying blocked. Asking early is the norm here, not a sign of weakness.
This wiki and the Help Center answer most product and process questions.

Source: Onboarding Docs database (Notion) and the New Hire Onboarding Template (program owner: Sebastian Yidi). Generalized here as the shared welcome page; per-person plans live in the Notion database.