How We Use Slack.

Work in the open: public channels by default, threads for topics, and the channels you'll actually use.

How we communicate

Slack is where work happens in the open. The goal is communication that's efficient, transparent, and respectful — and that someone can find again later.

Work happens in public channels. Default to a channel, not a DM, for anything work-related that benefits from wider input or future reference. This keeps work transparent and searchable.
Private stays private. Personal matters — benefits, compensation — belong in DMs or private channels with the relevant people (HR, your manager). Respect confidentiality.
Use threads. Keep specific topics in threads so channels stay readable; use clear channel names; pin or bookmark key references.
Set reminders. Use Slack reminders for milestones, meetings, and follow-ups so nothing slips.

Channel map

The channels you'll use most. #general is the one channel that always includes everyone.

#generalThe all-hands channel — announcements and team-wide conversations (new hires, departures, work anniversaries, company updates). #general-aiCompany-wide AI tips, tools, and experiments. #engineeringCore engineering discussion and decisions. #engineering-aiAI tooling and workflow for engineering (Claude Code, Cursor, plugins). #engineering-backendBackend-specific work. #design · #design-aiProduct/brand design, and AI tooling for design. #sales · #customer-successPipeline, deals, and account activity. #hiring-sweEngineering hiring and candidate coordination. #oooPost here when you're taking time off — see Holidays & Time Off.

Channels evolve as the company does; this is a snapshot of the active ones, not an exhaustive list.

The communication policy

The norms above are the operational version of the company's Slack Communication Policy. The full policy — purpose, general guidelines, and effective-use guidance — lives with the other People Policies and may change as the organization and Slack evolve.

Slack Communication Policy → — the full policy text in People Policies.

Source: Slack Communication Policy (Notion / People Policies) · active channel structure observed in the PerkUp Slack workspace.